Complaints Procedure
At Technology Triumphs we strive to give our learners the best possible service that they expect, we recognise that sometimes things may go wrong. If for any reason you are dissatisfied with the service that we provide, please let us know so we can deal with your query and improve the service we provide.
What is a complaint?
A complaint is when you inform us you are not happy about the service we provide. It can be about anything and could include:
When we do not deliver a service on time
When we give you, the learner, wrong information
When you receive a poor quality service
When you have a problem with a member of staff
We ensure that:
Making a complaint is as easy as possible
We treat your complaint seriously and with the utmost professionalism
We deal with your complaint promptly and in confidence
We learn from complaints and use them to review and improve our service
However a complaint is received, it will be dealt with efficiently, with the aim of resolving the issue as quickly as possible, to the satisfaction of the customer.
Trainers or learners should make complaint to Technology Triumphs who will do their upmost to resolve the concern before making a complaint to the awarding organisation.
How to make a complaint
If you wish to make a complaint you can contact Technology Triumphs in any of the following ways listed below;
Tel: 07872 307355
E-Mail: technologytriumphs@outlook.com
Post:
Technology Triumphs
15 Sheldon Close
Aylesham
Kent
CT3 3AZ
Complaints procedure
If we receive a complaint, we will try to resolve it immediately if we can and notify you of the outcome. We will send:
An acknowledgement within two working days
Details of who will be dealing with the complaint
Final response within 10 working days
If we are unable to resolve the complaint immediately, we will:
Ask for any further information required
Within 10 working days:
Send a response
Update you and state when we hope to complete our investigations
We record all complaints and review them to consider if we need to make any changes to improve our services or prevent a re-occurrence.
If you are not satisfied with the response from the Managing Director you can escalate your complaint to the relevant Awarding Body.
Details of our Awarding Bodies are:
NCFE
0191 239 8000
NCFE
Q6
Quorom Business Park
Benton Lane
Newcastle Upon Tyne
NE12 8BT
If you are not satisfied with the response from the Awarding Body you can escalate your complaint further to the qualification regulator Ofqual.
